Support & Legal

We're a small team. We read every message and reply within 1–2 business days.

Google Play
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Email Support

Got a bug, a question, or feedback? Drop us a line, we'll get back to you quickly.

info@bluka.io →
Replies within 1–2 business days
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App Store Reviews

Using the iOS app? Leave us a review on the App Store, we read every one and use your feedback to shape what we build next.

View on App Store →
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Privacy & Legal

Questions about your data, a deletion request, or how we handle UK GDPR? Use our deletion page or read our privacy policy.

Delete Account Request →
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About Bluka Labs

NetPay is built by Bluka Labs Ltd, a UK-based software studio focused on tools for the modern workforce.

bluka.io →

Common questions

Are the tax calculations accurate?

NetPay uses current UK HMRC Income Tax and National Insurance rates and thresholds to produce estimates. They are designed to be as accurate as possible based on the information you enter, but they are not a substitute for professional tax advice. Your actual tax liability may differ depending on other income, reliefs or allowances. Always check with HMRC or a qualified accountant for your definitive tax position.

Is my data stored on your servers?

No. All the work hours, rates and settings you enter in the app are stored locally on your device only. We do not have access to your financial figures. If you join the waitlist or contact us, your email is stored securely. See our Privacy Policy for full details.

How do I update my tax code?

Go to Settings in the app and update the Tax Code field. Your tax code is shown on your payslip or can be found in your HMRC Personal Tax Account at gov.uk. The most common code for one job is 1257L.

I found a bug, how do I report it?

Email us at info@bluka.io with a description of what happened, your device model, and iOS version. Screenshots help enormously. We take bugs seriously and aim to push fixes quickly.

Is there an Android app?

Yes. NetPay UK is on Google Play for shift workers and hourly pay. Upcoming Freelancers and Sales apps still have waitlists—see this page.

How do I delete my data?

Since your data lives on your device, you can delete it by uninstalling the app. If you've given us your email address (e.g. via the waitlist), email info@bluka.io with a deletion request and we'll remove it within 30 days in line with UK GDPR.

What are your Terms of Service?

Read our full Terms of Service here. The short version: NetPay is an estimation tool, not financial advice. Use it to get a clear picture of your take-home pay, but consult a professional for formal tax guidance.

NetPay